AI live chat add-on
Trained on your business, answers in your voice, qualifies leads, books appointments. The 24/7 employee, available as an add-on with any Kelso Creative website.
Hello
One all-in-one response engine, installed inside your business. AI live chat add-on for any Kelso website. Missed-call text-back catches what humans miss. After-hours AI receptionist takes over when no one can pick up.
100% satisfaction guaranteed
30+ websites launchedWhat's included
AI live chat is available as an add-on with any website build. The wider engine, missed-call text-back, after-hours receptionist, and the automation stack, is a separate package when you want phone enquiries covered too.
Missed-call text-back
When the phone rings out, a personalised SMS goes out within 60 seconds. The lead never goes cold while waiting on a callback.
After-hours AI receptionist
Only kicks in when no one is around to pick up. Sounds human, takes the details, books straight into your calendar. Real you when you're available, AI when you're not.
Auto-booking
Every channel routes appointments straight into your calendar with the right buffers, the right durations, and a confirmation SMS to the customer.
Routes into your CRM
All channels feed one CRM record per lead. No duplicates, no manual data entry, no leads slipping through Slack DMs and email threads.
Past-customer reactivation
Automated SMS and email flows that bring last quarter's customer back for the next service, the seasonal check-up, or the upsell.
Email and SMS sequences
Welcome flows, nurture sequences, follow-up automations. Mapped to your buyer journey, written in your voice, never feels robotic.
Custom AI workflows
Beyond the standard stack. Document generation, voice transcription, AI review responses. Anything you can describe, we will scope it.
Lead scoring and routing
Every enquiry is tagged, scored, and routed to the right inbox. Hot leads get instant notifications, cooler ones drop into nurture flows automatically.
The process
From audit to revenue.
Three stages from a first call to a live response engine. Live in 14 days, or your setup fee back.
/ 01
Discovery and mapping
We map every channel a lead can reach you on (chat, phone, email, forms) and where they are leaking today. We listen to live calls, read the chat history, and audit the missed-call gap. You get a written plan showing exactly which conversations the AI handles, which it escalates, and what stays human.
Days 1 to 3 · Free with sign-off
/ 02
Build, train, configure
We train the AI on your services, prices, and FAQs. Select a natural-sounding voice for the after-hours receptionist and tune it to your business. Wire the missed-call text-back, the auto-booking, and the CRM routing. End-to-end testing on real enquiries before we hand the keys over.
Days 4 to 14 · Live in 14 days or setup fee back
/ 03
Tune, refine, scale
Daily digest of the most interesting conversations lands in your inbox. We tune the prompts every week for the first month, then monthly thereafter. New workflows get scoped and added as the business grows. You see every conversation, you stay in control.
Ongoing · 30-day rolling
AI and automation pricing
Response engine
Live chat, missed-call text-back, after-hours AI receptionist.
From £1,495
Setup + £199/month · 30-day rolling
What's included
- All channels above included
- Voice setup and CRM wiring
- Trained on your services and FAQs
- Daily digest of interesting conversations
- Live in 14 days or setup fee back
- 30-day rolling, cancel any time
Book a Discovery Call
Setup fee back if not live in 14 days
Run the numbers
Move the sliders. See what your funnel could be worth at our 12% target rate.
20
5200
£500
£100£10,000
Taking 20 monthly leads at £500 per deal, converting at our stack's 12% lead-to-customer rate generates £1,200 every month.
Modelled on a 12% lead-to-customer target. Sits inside the top quartile of WordStream's 2025 benchmarks. Your actual results depend on your industry, offer, and follow-up speed.
What clients say
“Where do I even start! To say that Will has turned my vision into reality would be an understatement. We waited almost 3 years to build our website due to the scale and creativity of our vision. What Will has created is quite literally perfect, and I will be eternally grateful for not only his skill and precision but his nature and communication throughout the process.”
Rohan MahanThe Mission Planet
“I had an excellent experience working with Will on my website. He was incredibly helpful throughout the entire process. He was quick to respond, patient, and clear in his explanations. The final result exceeded my expectations, and it's very clear Will has a passion and drive to create something incredible. Highly recommend.”
HannahSimply Pilates by Han
“I've really enjoyed working with Will. It's hard to find a trustworthy person to work with, so glad to find him. He's been supportive since the start of the project and held my hand through it all. His communication is great and he's very experienced in what he does. Highly recommend!”
Verified ClientUpwork · Web Design
“Where do I even start! To say that Will has turned my vision into reality would be an understatement. We waited almost 3 years to build our website due to the scale and creativity of our vision. What Will has created is quite literally perfect, and I will be eternally grateful for not only his skill and precision but his nature and communication throughout the process.”
Rohan MahanThe Mission Planet
“I had an excellent experience working with Will on my website. He was incredibly helpful throughout the entire process. He was quick to respond, patient, and clear in his explanations. The final result exceeded my expectations, and it's very clear Will has a passion and drive to create something incredible. Highly recommend.”
HannahSimply Pilates by Han
“I've really enjoyed working with Will. It's hard to find a trustworthy person to work with, so glad to find him. He's been supportive since the start of the project and held my hand through it all. His communication is great and he's very experienced in what he does. Highly recommend!”
Verified ClientUpwork · Web Design
“Will worked with us to help bring our vision to life! Anything and everything we asked, he found a way to make it happen, no matter how bizarre the request. His passion was amazing. He worked on it with the enthusiasm and attention to detail as if the project was his own. The final website was unbelievable. He's a top lad and incredible at what he does!”
Tomas DunnThe Mission Planet
“Will delivered a long list of web updates. Some were simple, others required layout tweaks, responsive fixes, and problem-solving. He delivered everything fast, accurately, and with great communication. Easy to collaborate with, not just for execution, but for bouncing ideas. No overcomplicating, just solid solutions. Highly recommend.”
Verified ClientGoogle · Website Overhaul
“Will worked with us to help bring our vision to life! Anything and everything we asked, he found a way to make it happen, no matter how bizarre the request. His passion was amazing. He worked on it with the enthusiasm and attention to detail as if the project was his own. The final website was unbelievable. He's a top lad and incredible at what he does!”
Tomas DunnThe Mission Planet
“Will delivered a long list of web updates. Some were simple, others required layout tweaks, responsive fixes, and problem-solving. He delivered everything fast, accurately, and with great communication. Easy to collaborate with, not just for execution, but for bouncing ideas. No overcomplicating, just solid solutions. Highly recommend.”
Verified ClientGoogle · Website Overhaul
“I've worked with Will on several projects now, and he's always been reliable, skilled, and professional. His attention to detail is excellent, and he takes real pride in his work. A top designer I'd happily recommend to anyone.”
Jack LundJOL Construction
“Excellent collaborator with great attention to detail and communication skills. He completed the project quickly and always ensured quality outcomes.”
Verified ClientUpwork · Web Development
“I've worked with Will on several projects now, and he's always been reliable, skilled, and professional. His attention to detail is excellent, and he takes real pride in his work. A top designer I'd happily recommend to anyone.”
Jack LundJOL Construction
“Excellent collaborator with great attention to detail and communication skills. He completed the project quickly and always ensured quality outcomes.”
Verified ClientUpwork · Web Development
AI and automation FAQ
Direct answers to what comes up on every discovery call.
It lives in the bottom-right of every page on your site. A visitor types a question, the AI replies in your voice using a model trained on your business (services, prices, locations, FAQs). It can qualify leads, book appointments, hand off to you when it genuinely matters, and log every conversation as a CRM record.
Ready when you are
Ready when you are. Let's build.
Book a free 30-minute discovery call. Inside 48 hours you receive a written growth plan. We listen first, no pitch.
- Where you are leaking leads right now
- The three fastest growth levers for your business
- A personalised 90-day growth plan
- How you compare to your top three local competitors
Worth £295 · Delivered in 48 hours · No obligation